Frequently Asked Questions
Everything you need to know about your favorite Broadway souvenirs.
When will my Broadway merchandise ship?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping varies by location.
Are these products officially licensed?
Yes, all products sold at the Broadway Merchandise Shop by Creative Goods are 100% officially licensed and produced in collaboration with the show's production teams.
What is your return policy for apparel and souvenirs?
We accept returns and exchanges on most items within 30 days of purchase, provided they are in original, unworn condition with tags attached.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you ship internationally?
Yes, we ship to fans worldwide. Please note that international orders may be subject to customs fees and import duties depending on your country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.